#Helpdesk Ticket System

[apps365usa]

Efficient Helpdesk Solution for Teams & SharePoint – Apps 365

Apps 365 helps businesses streamline support with an easy helpdesk 365 solution that works inside microsoft teams and sharepoint ticketing system. Whether you are handling IT requests or internal queries, our automated ticket system keeps everything organized and efficient. Great for companies using Office 365 tools. Explore the features now!

[greenitcotech]

Top 10 Best Helpdesk Ticketing Systems in 2025

As businesses continue to evolve in the digital age, the demand for streamlined customer service and IT support processes has never been higher. Helpdesk ticketing systems play a crucial role in efficiently managing customer inquiries and resolving technical issues. In 2025, several top-tier helpdesk systems have emerged, providing robust solutions for businesses of all sizes. These platforms offer features like multi-channel support, automation, and integrations with other business tools, making them essential for IT teams and support departments.

1. Zendesk

Zendesk continues to lead the industry with its user-friendly platform and omnichannel support capabilities. It's ideal for businesses looking to centralize customer interactions across multiple channels like email, chat, and social media. With powerful automation and customizable workflows, Zendesk ensures that support requests and IT tickets are efficiently managed, making it a top choice for businesses globally.

Top Features:

AI-powered ticket routing

Omnichannel support (email, chat, social)

Customizable dashboards and reporting tools

Extensive third-party integrations

2. Freshdesk

Freshdesk by Freshworks offers a comprehensive helpdesk solution tailored to businesses seeking high efficiency in handling customer and IT support tickets. With features like automatic ticket routing, multi-channel support, and built-in AI, Freshdesk provides a seamless experience for IT teams and support departments. Its intuitive interface and scalable pricing plans make it accessible for businesses of all sizes.

Top Features:

AI-driven ticket categorization

SLA management

Integration with popular tools like Slack and G Suite

Self-service portals for end users

3. Greenitco Technologies

Greenitco Technologies has made significant strides in the IT service management (ITSM) sector with its integrated helpdesk ticketing system. Designed to cater to the specific needs of IT teams, Greenitco’s system offers robust features like issue tracking, automated ticket prioritization, and real-time asset management integration. What sets Greenitco apart is its focus on combining ticket management with comprehensive asset tracking, ensuring that all technical issues are handled promptly while maintaining control over IT infrastructure.

Greenitco's solution is particularly popular among businesses that need both ticket management and IT asset management in one platform. With advanced reporting and analytics, Greenitco helps IT teams optimize performance and reduce downtime.

Top Features:

Integrated IT asset management and ticketing

Automated ticket prioritization and routing

Real-time tracking and reporting

Self-service portal and knowledge base

Procurement management integration

4. ServiceNow

ServiceNow is renowned for its robust IT service management solutions, including an advanced helpdesk ticketing system. It excels in managing complex IT support operations for large enterprises, offering a highly customizable platform that integrates with various IT tools and processes. With features like incident management, problem resolution, and automated workflows, ServiceNow is a go-to choice for businesses that need to scale IT support operations.

Top Features:

Comprehensive ITSM capabilities

Workflow automation

Real-time analytics and reporting

Service catalog and knowledge management

5. Jira Service Management

Jira Service Management by Atlassian provides flexible and scalable helpdesk ticketing features, making it an ideal solution for IT teams. With ITIL-certified workflows, the platform helps businesses manage incidents, problems, and service requests effectively. Jira’s seamless integration with Atlassian’s suite of tools ensures collaboration between IT and other departments, making it a powerful solution for complex IT environments.

Top Features:

ITIL-certified service management

Custom automation and workflows

Integration with Jira for project tracking

Knowledge management via Confluence

6. Zoho Desk

Zoho Desk offers a powerful yet affordable helpdesk solution, perfect for small to medium-sized businesses. It provides multi-channel support, ticket routing, and SLA management. Its integration with Zoho's suite of applications, including Zoho CRM, makes it easy for businesses to maintain an efficient support process while managing customer data seamlessly.

Top Features:

Multi-channel ticketing (email, phone, social)

AI-powered ticket recommendations

SLA and workflow automation

Real-time reporting and analytics

7. Kayako

Kayako is a popular helpdesk solution that provides a holistic view of customer interactions. It allows businesses to manage IT tickets and customer queries across multiple channels, including email, social media, and live chat. Kayako’s focus on collaboration and real-time customer data makes it a favorite among IT support teams that need to provide personalized customer experiences.

Top Features:

Multi-channel ticketing

Real-time activity tracking

Self-service knowledge base

Collaboration tools for IT teams

8. SysAid

SysAid is a full-featured IT service management platform that includes a robust helpdesk ticketing system. Its automation engine helps IT departments streamline incident management, problem resolution, and service requests. With SysAid, businesses can optimize workflows, ensuring that IT tickets are resolved quickly and efficiently.

Top Features:

IT asset management integration

Automation for ticket prioritization

Incident and problem management

Customizable workflows and SLA management

9. ManageEngine ServiceDesk Plus

ManageEngine’s ServiceDesk Plus is a widely recognized IT ticketing system with a focus on IT service management. It offers multi-channel support, change management, asset management, and real-time reporting features. The platform’s customization capabilities make it a popular choice for IT teams that require tailored workflows for ticket management and asset tracking.

Top Features:

Multi-channel ticketing support

Change, incident, and problem management

Built-in IT asset management

Automated workflows and reports

10. SolarWinds Service Desk

SolarWinds Service Desk offers a robust IT ticketing system with advanced automation and reporting features. The platform is ideal for IT teams looking to centralize incident, problem, and change management. SolarWinds also integrates with IT asset management tools, ensuring that IT tickets are resolved in coordination with asset tracking.

Top Features:

Incident, problem, and change management

Integrated asset management

Workflow automation

Self-service portal with knowledge base

Conclusion

Choosing the right helpdesk ticketing system in 2025 is essential for enhancing support processes and maintaining operational efficiency. From industry leaders like Zendesk and ServiceNow to innovative solutions like Greenitco Technologies, the top 10 helpdesk ticketing systems listed here provide robust features tailored to the needs of businesses of all sizes. Whether you need advanced IT asset management, automation, or multi-channel support, these platforms have you covered.

Final Tip: When choosing a helpdesk ticketing system, evaluate your organization's unique requirements and select a solution that integrates well with your existing tools, offers scalability, and meets your support goals.

[jasmine01]

Optimize Workflow Efficiency with Our Ticket Management Software - SAN Softwares

Transform your customer support operations with our user-friendly Ticket Management Software. Stay on top of tasks, collaborate effectively, and deliver exceptional service with ease.

For More details,

Email us at: sales@sansoftwares.com

Call us on: 9810018735

419, 4th Floor, M3M Urbana, Sector 67, Gurugram, Haryana 122018

[myyearbooklive]

Students will gain the required knowledge to properly create and manage support tickets, when they are well versed with creating tickets . Myb provides all kind of learnings related to IT helpdesk ticketing system training.

[kittenan2]

Troubleshoot My Heart

Trope: IT Helpdesk Chaos Pairing: Grumpy Genius IT Guy!Yoongi × Bored, Unhinged Newbie!Reader Warnings: Explicit 18+ content, office romance, age gap (~10 years), smut, forbidden romance, workplace chaos Word Count: ~5k Rating: 18+ | Explicit | Minors DNI Some viruses come from shady websites. Others wear glasses and a smirk.

The office is a prison of beige and buzzwords. At 22, you’re a fresh graduate, drowning in Excel spreadsheets and shared calendars that multiply like roaches. Your cubicle is a purgatory of motivational posters and recycled air, and the 4 PM quarterly update call is sucking the last dregs of your soul. The presenter’s voice drones on about “synergy” and “KPIs,” and you’re half-asleep, chin propped on your hand, when boredom—your old, reckless friend—whispers in your ear.

Just one click. For the thrill.

You know better. You do. But the corporate firewall is a challenge, and you’re restless. So you type a shady URL (NSFW) into the browser, something you overheard in a freshers' group chat about “exclusive content.” It’s blocked, of course—big red warning, “Access Denied.” But not before something slips through. Your laptop stutters, screen flickering, then freezes entirely. A pop-up screams: “CRITICAL ERROR: SYSTEM COMPROMISED.”

Panic claws at your chest. You mash keys, but nothing works. The IT helpdesk form is your only salvation, a digital confessional for your sins. You type, hands shaking: “System acting weird. Might’ve clicked something. Send help (preferably cute help).” You hit submit and pray.

Ten minutes later, he arrives.

Min Yoongi, head of IT support, is a walking paradox: hoodie under a blazer, dark hair falling into sharper eyes, and a voice so low it should be illegal. At 32, he’s a legend in the office—not for charm, but for fixing disasters with minimal words and maximum disdain. He doesn’t look at you as he drops into your chair, his fingers flying over your keyboard.

“Did you accidentally download six trojans,” he says, not asking, “or was that part of your productivity strategy?”

You lean against the cubicle wall, feigning innocence. “I don’t know what you’re talking about. I just… clicked a link.”

He glances at you, one brow raised, and you feel it—a spark, like static from a bad outlet. His glasses slide down his nose as he mutters, “Idiots who think VPNs make them invincible.” But he’s already working, pulling up diagnostics, his hands moving with a precision that makes your throat dry.

The screen stabilizes. He stands, brushing past you, close enough that you catch the faint scent of coffee and cedar. “Don’t do it again,” he says, and he’s gone.

But you’re already hooked.

By Wednesday, the office is a hamster wheel of monotony, and Yoongi’s dry wit is your only lifeline. You decide to make a game of it: How far can I push the grumpy IT guy before he cracks? It’s not just boredom driving you—it’s the way his eyes linger a fraction too long, the way his voice dips when he’s annoyed. You want to unravel him.

Your first move is small but deliberate. You submit a ticket: “Mouse not working. Urgent.” He shows up, slouching into your cubicle, glasses catching the fluorescent light. “Urgent,” he repeats, voice flat as he picks up the mouse. It’s unplugged. His eyes flick to you, narrowing. “Really?”

You bat your lashes, all innocence. “It just… stopped. Maybe it’s shy?”

He snorts, plugging it back in with a flick of his wrist. “Shy. Right. Next time, check the cable before you waste my time.” But he’s lingering, leaning closer as he tests the mouse, his arm brushing yours. You catch a hint of his cologne—cedar, sharp—and your pulse spikes.

“Waste your time?” you say, tilting your head. “I thought you liked visiting me.”

His fingers pause on the mouse. He looks at you, and there’s a glint in his eyes—half irritation, half something else. “You’re gonna be trouble,” he mutters, but he doesn’t move away.

By Thursday, you’re bolder. You spill a splash of coffee on your desk—nowhere near your laptop, but close enough to justify a ticket: “Coffee incident. Laptop at risk. Save me.” Yoongi arrives, tie loose, sleeves rolled up, exposing forearms that make your brain short-circuit. He scans the desk, sees the tiny puddle, and sighs, long and suffering. “This is what you call a crisis?”

You lean forward, letting your blouse gape just enough to draw his eye. “Could’ve been. Better safe than sorry, right?”

He grabs a tissue, wiping the desk with exaggerated care, his movements slow, deliberate. “You know,” he says, voice low, “if you keep crying wolf, one day I might not come.”

You pout, twirling a strand of hair. “Oh, Yoongi, you’d miss me too much.”

He freezes, just for a second, then tosses the tissue in the trash. “Keep dreaming, princess.” But his voice is rougher, and when he leans over to check your laptop, his shoulder brushes yours, lingering a beat too long.

Friday, you go for broke. Ticket: “Desktop icons too aggressive. Hostile work environment.” He shows up, arms crossed, leaning against your cubicle like he’s bracing for a storm. “Aggressive icons,” he deadpans. “Care to explain?”

You point at the screen, where your perfectly normal icons sit innocently. “They’re glaring at me. It’s intimidating.”

He stares at you, then at the screen, then back at you. “You’re unbelievable.” He slides into your chair, closer than necessary, his knee brushing your thigh as he pretends to inspect the screen. “Maybe they’re just mad you keep breaking shit.”

You gasp, mock-offended. “Language, Min Yoongi. What would HR say?”

He smirks, typing something pointless. “HR would say you’re a menace who needs constant supervision.” His fingers brush yours as he slides the laptop back, and the contact sends a jolt through you. “Or maybe just a leash.”

Your breath catches, but you recover fast, leaning in until your lips are inches from his ear. “Only if you’re the one holding it.”

He stiffens, glasses slipping down his nose. For a moment, you think you’ve gone too far, but then he updates your ticket with a note:

Try restarting. If that doesn’t work, I’m available. For troubleshooting. Or kissing. Whichever works first.

You choke on your smoothie, heart hammering. He’s already walking away, but you catch the smirk on his lips. Game on.

The flirting is a full-blown war now. You’re addicted to the way Yoongi’s jaw tightens when you push his buttons, the way his eyes darken when you get too close. You call him for every minor issue, each ticket a thinly veiled excuse to see him. He knows it, and he’s playing along, showing up in person even when he could resolve things remotely or send someone else. His sarcasm is sharper, but so is the heat in his gaze.

Monday morning, you’re chewing a pen cap, voice deliberately breathy as you call him. “Yoongi, I think I clicked something bad again…” You’re perched on your desk, skirt riding up just enough to be dangerous.

He arrives, tie loose, hair slightly mussed, looking like he’s already had three coffees and zero patience. He leans against your cubicle, arms crossed, glasses glinting. “Clicked something bad,” he repeats, voice dripping with skepticism. “What was it this time? Another ‘productivity’ site?”

You twirl the pen, letting it slip between your lips before answering. “Maybe. Or maybe I just wanted your expertise.”

He steps closer, crowding your space, his voice dropping to a low growl. “My expertise? Or my attention?”

Your pulse spikes, but you hold his gaze, smirking. “Can’t it be both?”

He chuckles, dark and low, and slides into your chair, his knee brushing your thigh as he checks your laptop. “You’re gonna get me in trouble,” he mutters, but his fingers linger on the keyboard, brushing yours. “Keep this up, and I’ll start charging you for house calls.”

You lean in, close enough to smell his cologne. “What’s the price? Coffee? Dinner? Or… something else?”

His eyes flick to yours, and for a moment, you think he might kiss you right there, cubicle walls be damned. But he pulls back, adjusting his glasses. “You couldn’t afford me, princess.”

Tuesday, you up the ante. You wear a tighter blouse, top button undone, and submit a ticket: “Laptop lagging. Need urgent assistance.” He shows up, visibly fighting to keep his eyes on the screen. “Lagging,” he says, voice flat. “Or are you just fishing for compliments in that shirt?”

You gasp, mock-scandalized. “Min Yoongi, are you objectifying me?”

He leans closer, voice a dangerous whisper. “If I was, you’d know.” His fingers brush your wrist as he types, and you swear the air crackles. “Fixed. Try not to break it again by lunch.”

Wednesday, it’s a fake email issue. He’s at your desk in minutes, looking like he’s one ticket away from throttling you. “Your email’s fine,” he says, not even touching the keyboard. “What’s the real problem?”

You lean back, crossing your arms, pushing your chest out slightly. “Maybe I just missed you.”

He stares, jaw tight, then mutters, “You’re gonna be the death of me.” But he doesn’t leave. He lingers, pretending to check settings, his hand brushing yours again. “Stop looking at me like that,” he says, voice low.

“Like what?” you ask, all innocence, batting your lashes.

“Like you’re begging for something you can’t handle.”

Your breath hitches, but you recover, whispering, “Try me.”

He doesn’t answer, but his eyes burn, and you know you’re winning.

Then comes the fire drill, means everyone needs to evacuate building for around 30-40 minutes.

It’s the third one this month, alarms blaring, everyone groaning. You’re halfway to the exit when Yoongi grabs your arm, pulling you toward the server room. “Need to check something,” he says, voice clipped, but his grip is firm, possessive. You follow, heart racing, the chaos of the drill fading behind you.

The server room is a claustrophobic box of humming machinery, blinking lights, and stifling heat. The door clicks shut, auto-locking. It’s tiny, fans roaring, air heavy with static. You’re both sweating, your blouse clinging to your skin, his tie loosened, sleeves rolled up. He leans against a rack, glasses fogging slightly, and growls, “You really don’t care about fire safety, huh? Following me in here like it’s nothing.”

You step closer, bold, reckless. “Maybe I just like tight spaces. Especially with you.”

His eyes darken, pupils blown. “You’re trouble,” he says, voice rough. “And you know it.”

You tilt your head, smirking. “And you’re not? Dragging me in here, all alone, no witnesses?”

He steps forward, closing the gap, his breath hot against your cheek. “Keep talking like that, and I’ll give you something to complain about besides your laptop.”

Your stomach flips, but you hold your ground, whispering, “Promise?”

He doesn’t answer. He doesn’t need to.

The air in the server room is thick, charged. You’re inches apart, and you can’t resist pushing him. “You think I don’t know what you’ve been doing?” you tease, voice low. “Fixing my laptop so fast, showing up every time I call, even when you can do it remotely or can send someone else from your team. You’re obsessed.”

He snaps. “You think I’m obsessed?” His voice is rough, dangerous. “You’ve been downloading viruses, calling me for fake crashes, bending over your desk like it’s part of your job description.”

Your breath catches. He steps forward, crowding you against the server rack. The metal is warm against your back, cables brushing your arm. His hand grazes your waist, then slides under your skirt, fingers skimming the edge of your panties. “You want chaos?” he murmurs, lips brushing your ear. “I’ll give you chaos.”

You gasp as his fingers slip beneath the fabric, finding you already wet. He groans, low and feral, and you’re done for. His mouth crashes against yours, all heat and desperation, tasting of coffee and something darker—need. You tug at his belt, fumbling, and he chuckles against your lips, dark and teasing. “Impatient.”

“Shut up,” you hiss, yanking his shirt free. His hands are everywhere—under your skirt, gripping your thighs, lifting you slightly so you’re perched on the edge of a rack.

The machinery hums, vibrating through you, amplifying every touch. He pushes your panties aside, fingers sliding inside you, slow and deliberate, curling just right. You moan, loud, and his free hand clamps over your mouth.

“Quiet,” he growls, but his eyes are wild, pupils blown. “Unless you want the whole office to know you’re getting fucked in here.”

You bite his palm, and he curses, thrusting his fingers deeper. Your nails dig into his shoulders, legs wrapping around his waist. He’s hard against you, straining through his slacks, and you grind against him, desperate for more. He undoes his belt one-handed, freeing himself, and you nearly whimper at the sight—thick, flushed, and all for you.

He doesn’t wait. He pushes inside you, slow at first, letting you feel every inch. The stretch is exquisite, and you arch against the rack, cables tangling in your hair. He thrusts harder, deeper, the rhythm relentless, each movement sending sparks through your core. The fans drown out your gasps, but not the slick, obscene sounds of him moving inside you.

“Fuck, you’re tight,” he mutters, voice wrecked. His hands grip your hips, bruising, pulling you onto him with every thrust. You’re close, so close, and he knows it, angling just right to hit that spot that makes you see stars. Your orgasm hits like a wave, crashing through you, and you clench around him, trembling.

He’s not far behind. His thrusts grow erratic, and he buries his face in your neck, groaning your name as he spills inside you. You’re both panting, sweat-slicked, clinging to each other in the humming dark.

Then you shift, still dazed, and your elbow bumps the emergency restart button on the rack.

A low hum dies. Lights flicker. The servers reboot with a whine.

You freeze. Yoongi’s eyes widen. “Did you just—”

“Oops,” you whisper.

Monday morning is chaos. Emails flood in:

“Why did the servers reboot?” “We lost six hours of sales data.” “Also, someone left a bra in the server room.”

Yoongi’s inbox is a warzone, but he’s calm, typing responses with that infuriating deadpan.

You’re avoiding IT helpdesk department now, because the office is buzzing. Whispers follow you—your tickets get resolved suspiciously fast, and someone saw you leaving the helpdesk department, blouse misbuttoned.

It’s early afternoon, and you’ve locked yourself out of your laptop again—right before a client presentation, a bad habit of not remembering the password. You could’ve go to helpdesk, but you’re avoiding the department after the server room fiasco, terrified someone saw you. Instead, you text Yoongi directly on his personal contact:

“Locked out my laptop. Conference room. Help. Have client presentation in 1 hour.”

He storms in, tie askew, glasses slipping, looking like he’s ready to strangle you. “You forgot your password?” he snaps, slamming his admin laptop onto the conference table. “Again?”

You’re leaning against the table, blouse tight, top two buttons undone, revealing a hint of lace. “No,” you say, voice dripping with mischief. “I just wanted to see your face.”

His jaw clenches, but his eyes betray him, flicking to your chest before he catches himself. “You’re impossible,” he mutters, typing override commands with aggressive precision. You slide closer, letting your hip brush his, and murmur, “You know, no one uses this room until after 2.”

He freezes, fingers hovering over the keyboard. “You’re playing a dangerous game,” he says, voice low, but he doesn’t move away. You lean in, lips grazing his ear. “Good thing I like danger.”

That’s his breaking point. He spins, grabbing your waist, and pulls you under the table, out of sight of the glass walls. The projector hums to life, casting the company logo across the room, but you’re already on your knees, hands working his belt.

His breath hitches as you free him, stroking slowly, teasing the tip with your thumb. He’s thick, hard, and you can’t resist tasting him, tongue swirling around the head before taking him deep.

“Fuck,” he groans, voice barely a whisper, his hand fisting your hair. You move slowly at first, lips sliding along his length, savoring the way he twitches against your tongue. The projector light dances across your face, the hum masking your soft moans.

His hips jerk, pushing deeper, and you hollow your cheeks, taking him to the back of your throat. His grip tightens, guiding you, and you can feel him unraveling, his breaths ragged.

He pulls you up, voice wrecked. “Get up here.” He spins you, bending you over the table, your skirt hiked up, panties shoved aside. His fingers find you soaked, and he groans, teasing your entrance before sliding two fingers inside, curling them just right. You gasp, gripping the table’s edge, the wood cool against your heated skin. “Yoongi,” you whimper, and he chuckles, dark and low.

“You wanted my attention,” he murmurs, withdrawing his fingers to replace them with his cock. He pushes in slowly, letting you feel every inch, the stretch making your thighs tremble. He grips your hips, thrusting hard, the table creaking with every movement.

The projector flickers, casting distorted light across your back as he fucks you, relentless, each thrust hitting that spot that makes you see stars. His hand slides up, fingers tangling in your hair, pulling your head back so he can whisper in your ear. “You feel so fucking good.”

You’re close, the pressure building, and he knows it, angling his hips to hit deeper. Your orgasm crashes through you, and you clench around him, gasping his name. He follows, pulling out just in time to spill across your thighs, his breaths heavy against your neck.

He zips up, adjusting his glasses. “Next time you lock yourself out,” he pants, “I’m locking you in instead.”

You’ve been avoiding the IT department like the plague, terrified of the rumors swirling after the server room incident. But your laptop’s battery is genuinely overheating now, the fan screaming like it’s possessed.

You try to fix it yourself, but every troubleshooting guide fails, and you’re forced to face the inevitable: you need Yoongi. Emailing him feels too risky—too many eyes on the network—so you swallow your fear and head to IT, clutching your laptop like a shield.

The department is quiet, most of the team out for lunch. Yoongi’s at his desk, headphones on, typing furiously. You hesitate, heart pounding, but you need this fixed before your afternoon meeting. You clear your throat, and he looks up, eyebrows raising behind his glasses. “You,” he says, pulling off his headphones. “Thought you were avoiding me.”

You blush, setting the laptop down. “Battery’s overheating. It’s real this time.”

He smirks, leaning back in his swivel chair. “Real, huh? Not just another excuse to get me alone?”

You roll your eyes, but your pulse races. “Don’t flatter yourself.”

He stands, locking the office door with a casual flick of his wrist. “Break hours,” he says, pointing to a handwritten sign taped to the door: “IT Lunch Break: 12-1 PM.”

“Can’t have anyone walking in on us troubleshooting.”

Your stomach flips, but you play it cool, perching on the edge of his desk. “So, you gonna fix it or just stare at me?”

He steps closer, crowding your space, his voice dropping. “You mean you’re overheating.” His fingers brush your knee, and you shiver, skirt riding up as you shift. He’s right—you’re burning up, even more than your laptop.

You grab his tie, pulling him closer, and kiss him hard. He groans, hands sliding to your waist, lifting you onto his lap as he sits back in the chair. The blinds are half-open, light chatter drifting from the hall, but the locked door gives you courage. Your skirt hikes up, and his hands find your thighs, squeezing as you grind against him, feeling him harden beneath you.

“Fuck, you’re gonna kill me,” he mutters, lips trailing down your neck. You fumble with his belt, freeing him, and he’s already tugging your panties aside. His fingers tease you, circling your clit before sliding inside, slow and deliberate. You gasp, rocking against his hand, and he smirks, voice low. “Keep making those sounds, and the whole department’s gonna need help.”

You bite your lip, trying to stay quiet as you sink onto him, the stretch making your head spin. He’s thick, filling you completely, and you rock your hips, slow at first, savoring the way he grips your waist.

He’s on a call now, headset on, voice infuriatingly calm as he says, “Yeah… just another quick fix. Shouldn’t take long.” You clench around him, and he stifles a groan, pretending to adjust his headset.

You lean forward, whispering in his ear, “Liar.” He thrusts up hard, making you gasp, and you ride him faster, the chair creaking under you. His fingers dig into your hips, guiding you, and you’re both teetering on the edge. The blinds cast slatted shadows across your bodies, the risk of being caught only heightening the thrill.

You come first, trembling, biting his shoulder to muffle your moan, and he follows, thrusting deep, spilling inside you as he mutters, “Fixed,” into the mic.

You collapse against him, panting, and he kisses your temple, voice soft. “You’re gonna get us both fired.”

The rumors hit critical mass by Wednesday. Your tickets are resolved before anyone else’s, and the whispers are deafening. Someone saw you adjusting your skirt outside helpdesk department again.

HR calls you both in, and you’re sweating, heart pounding as you sit across from the stern-faced manager. Your job—your first real job, the start of your career—feels like it’s slipping through your fingers. You’re 22, barely out of college, and the thought of being fired for “unprofessional conduct” makes your stomach churn.

The manager peers over her glasses. “Is there a reason her tickets are prioritized, Yoongi?”

He leans back, glasses glinting, voice calm as ever. “She breaks things a lot. I’m just thorough.”

You nod, throat tight, barely breathing. The manager’s eyes flick to you, and you force a smile, but your hands are trembling in your lap. “We’ve noticed… irregularities,” she says.

Your heart stops. Yoongi’s knee brushes yours under the table, a small anchor, but it’s not enough. You’re spiraling, imagining unemployment, blacklisted from every corporate job, your career dead before it started.

After the meeting, you’re a wreck, avoiding Yoongi’s gaze as you hurry to your cubicle. He catches up to you in the hall, pulling you into an empty stairwell. His hands are on your shoulders, firm but gentle, and his voice is low, urgent. “Hey. Look at me.”

You do, eyes stinging. “I can’t lose this job, Yoongi. I just started. I—”

“You’re not losing anything,” he says, voice steady. “I’ve been through this—corporate bullshit, getting blamed for things that aren’t your fault. I won’t let that happen to you.” His thumbs brush your arms, grounding you. “We need to cool it at the office. No more server rooms, no more conference tables. Not because I want to stop, but because I won’t let you go through what I did. Your career’s just starting. I’m not gonna fuck that up for you.”

You nod, swallowing hard. “But… what about us?”

He softens, a rare smile tugging at his lips. “My place. After hours. I do repairs there too.” He leans closer, voice dropping to a whisper. “And I’m not letting you go, princess. Not now, not ever.”

It’s Friday night, and you’re at Yoongi’s apartment, a small, cozy space with exposed brick and mismatched furniture, a stark contrast to the sterile office. He’s cooking—actual cooking, not just microwaving ramen.

The kitchen smells of garlic and sesame oil, and he’s stirring a pan of japchae, sleeves rolled up, glasses fogging from the steam. You’re perched on the counter, swinging your legs, watching him move with quiet precision.

“Stop staring,” he mutters, not looking up. “You’re distracting me.”

You grin, stealing a noodle from the pan. “Can’t help it. You’re cute when you’re domestic.”

He snorts, but his cheeks pink slightly, and you feel a warmth that has nothing to do with the stove. He plates the food, handing you a bowl, and insists on feeding you the first bite, chopsticks hovering at your lips.

“Open,” he says, voice soft, and you do, letting the flavors burst on your tongue. His eyes are on you, warm, unguarded, and you realize this is a side of him the office never sees.

You eat in comfortable silence, sitting cross-legged on his couch, a soft lo-fi playlist humming in the background. When the dishes are cleared, he pulls you into his lap, arms wrapping around you, his chin resting on your shoulder. It’s quiet, intimate, and you feel the weight of something unspoken.

“Yoongi,” you say, tracing circles on his wrist. “Why are you so… cold at work? I know it’s not the real you.”

He tenses, then sighs, his breath warm against your neck. “Ten years ago, I was a cybersecurity hotshot at a big tech firm. Thought I was untouchable. Then a system crashed—major project, millions lost. Wasn’t my fault, but they needed a scapegoat."

" I got dragged through the mud, humiliated, fired. Landed here to lay low, avoid the corporate bullshit. I hate the politics, the small talk, the way people treat you like a machine. So I shut down. Keep my distance. It’s easier.”

You turn, cupping his face, thumbs brushing his cheeks. “But you’re not distant with me.”

He looks at you, eyes soft, vulnerable. “You’re different. You’re reckless, restless, like I was back then. You don’t treat me like a tool—you tease, you challenge, you see me. First time in years I didn’t feel like I was rusting away.” His voice cracks slightly, and he pulls you closer, forehead against yours. “You bring color to my life, princess. I didn’t know I needed that until you.”

Your heart aches, and you kiss him, slow and sweet, tasting salt and warmth. “I’m not going anywhere,” you whisper, and he smiles, real and unguarded, pulling you against his chest.

“You better not,” he murmurs, kissing your temple. “Because I’m not letting you go anywhere.”

A/n: Well recently I raised a ticket regarding my email's not working and somehow this idea popped in my mind. But why my office IT Helpdesk doesn't have Min Yoongi? 😩

Taglist: @army-geniuslab . @jeonjamiekim . @moonjinniecafe  . @minpdrecs . @bontensbabygirl . @this-most-assuredly-counts . @taolucha . @mytaegiheart . @dear-mono . @lilyficrec . @janeluvwonuuuu . @k-fan-fics . @iztrouble . @pikajooni . @namluvili . @alonahh . @paradise172 . @stay-tiny-things . @micdropitlikeitshot . @softhaes . @littlebluhellfire . @niqueesthings . @nocturnalsingularity . @syudoeslove . @namjoonbaby17-blog . @mar-lo-pap . @naesarang07 . @diame93 . @themwordsblog . @crizoosblog

[deviantartdramahub]

New report feature doesnt work if you use blocks or if you're blocked first, they just keep harassing through it. But you can simply no longer report people doing this.

Why did they change this? The report user button should have been in addition TO, not replacing the helpdesk. Your own site blocks the ability to make these reports when a user is blocked (or has blocked you). And obviously the advice to "just ignore it" doesnt work when they're continuing to break the rules and harrass you by following around it.

You should still be able to make tickets when a user is being disruptive. Forums and website have gone to hell in a handbasket and to make it worse, it's the weekend, and the mods straight up don't moderate during it. (Because understandably they're at home, at which point, surely, more mods should be covering the gap?) Why have comments/account creation/literally most of the site go completely unmoderated for peak hours on such a popular site to the point where you're removing the helpdesk entirely?

There's no shortcut on the list of tickets to just make a new ticket either. You just have to click through and hope they were kind enough to have a direct link to make a new ticket, which has now vanished.

The helpdesk was already massively inaccessible. Make it back to what it was and make it so you can actually make tickets in the first place. The "report user" shortcut is an addition, and should not be a replacement to what we had. Who designs these? Because it's straight up an /r/assholedesign whirlwind. And I know I'm not blocked from it either, because I can still respond to tickets and the friends I've asked can still reply to theirs.

The current system of "click around forever but you can't actually make a ticket" does not work. It does not solve the problem whatsoever. There's no place to actually contact them by making a ticket any more to report a user. Now people have to reply on other tickets to report a new user which is making everything messy.

Like, contact us is straight up broken. I can't use it to report another user because they've made it impossible lol. And the only way around /that/ is to block evade them to do it, but you then can't report for another user, so now people just can't report after making use of the self moderation tools... which trolls and b/an / block evaders are already abusing. And that's obviously not stating the obvious in that you're trying to /report/ the b(a)n/block evasion, not add to it. You should not be forced to break the rules just to report someone for breaking the rules.

Now it's extremely easy to abuse. I could just block someone and harrass them and never be b//anned. Obviously I'm not going to, but trolls are already abusing this to prevent themselves being reported.

It's so ridiculous.

This group you see is here these days for this reason. We're here for you if you ever need someone to address something.

[fromtraveldiaries]

Notes from the land of the rising sun

If you think the Paris subway is a marvel, wait until you step into Tokyo's intricate underground labyrinth. The Japanese subway system is an experience that best reflects the essence of Japanese culture and efficiency.

The first thing you notice when you step into a Tokyo subway station are the orderly queues - on the escalators, at ticket counters, at entry and exit gates, and while boarding trains. The Japanese have transformed queuing into a well-organized and methodical art form, much unlike the Indians for who queueing is a rather abstract and a largely inscrutable exercise. This queue discipline extends beyond transportation to restaurants, take-away counters, and billing counters, where you find patrons patiently waiting their turn for service.

Another striking feature of Tokyo's subways is the pervasive silence. Compared to the prattle on the Paris metro or the pandemonium on the Indian metros, the Japanese subway is a quiet sanctuary. The Japanese are a quiet people who keep to themselves during public transit, their animated conversations are reserved for meal times. Food, often accompanied by drinks, is a more communal experience that's filled with lively discussions and noisy chatter. On buses, trains, and the subway, one finds commuters reading novels, manga, news, diaries, or watching anime or otherwise engaged on their phones. This quietude carries onto the roads, streets, and other public places. There's no honking and people talk in whispers in most places, except of course in eateries. Most Japanese folks like to go out with their friends and colleagues or have social gatherings in eateries. They love to take their time during such meals, which are almost always accompanied by drinks. The conversations are loud, full of banter and laughter.

At every station, you also have a helpdesk that actually works. We used these at many stations and were very impressed by the service we got. While returning from Kanazawa to Tokyo, our Shinkansen (bullet train) developed a snag. We were informed on board about this by the railway staff. They dropped us off at Nagano, where more railway staff were waiting to assist us. They put us on a train to Matsumoto, where more staff were waiting to help. We were put on a train to Shiojiri, where another set of helpful staff put us on a slow Azusa train to Shinjuku. During the whole time, everyone was apologetic and insisted that we collect our refund for the Shinkansen from the Shinjuku station. We had booked our tickets through Klook, so weren't really sure if we were eligible for a refund and how and when (if at all), we would get any refund. To our surprise, the lady at the helpdesk counter gave us an almost complete refund in cash, no questions asked. She said that they had been informed of the Shinkansen glitch and were expecting passengers such as us to alight at Shinjuku. She also profusely apologized for the inconvenience. At how many Indian stations can you expect this service?

In contrast to India's metro stations, where photography is 'strictly prohibited', one is free to click away in Japanese subways. We didn't find a single place where photography wasn't allowed or one had to pay extra charges just to click.

Respect for individuals is on display everywhere and in everyone. Courteous gestures greet one at every turn and we were quite surprised to find people bowing to us even for trivial interactions. We also learnt to bow in return with gratitude. Starting from clearly designated 'foreign friendly taxis' to courteous strangers going out of their way to assist you, you feel truly welcomed in Japan. You also feel as if you are a celebrity when you step into an eatery, for as you step in, the staff, including the chefs and the kitchen staff, boisterously greet you with a loud shout. Google what this means and you'll see what I mean.

At restaurants, you are invariably served ice cold water with ice cubes in long tumblers. This is the way of life even in cold winters. You can, however, also order warm/hot sake that really fires you up on wintry nights. While Tokyo offers a plethora of culinary delights, vegetarians might feel the need to seek out specific eateries. The cuisine draws heavily on raw food, mostly seafood, with minimal oil and spices. This is where the super helpful convenience stores like 7-11 and Family Mart offer a variety of options, including liquor. Japanese convenience stores have more variety of liquor than one finds in the regular wine shops back home.

That the Japanese are punctual is well known, but their service levels are at a different level altogether. At Kanazawa, we requested for a taxi at the hotel reception which was on the first floor. The receptionist made a call to a local cab company and informed that a taxi would arrive in three minutes. True to their word, by the time we descended the stairs and reached the ground floor, the taxi was already waiting for us. In both Kyoto and Tokyo, we noticed many shops displaying merchandise outside their doors and well out of their sight. In several grocers' vegetables were left unattended with price boards. People leave their umbrellas outside when entering shops. We also observed most households leaving their stuff outside at night.

Despite the absence of dustbins, Tokyo remains remarkably clean. Littering is a rare sight, thanks to the civic sense instilled in its residents. Further, there's no expectation of a tip for any service that you hire. Taxis and restaurants return you the exact change and you are expected to pocket your change before leaving. In fact, tipping might be considered offensive in many places. Should you run out of coins, there are machines installed in most public places that take your notes and provide you with coins. To help you tender exact change, these machines are also installed in all buses. By the way, the Japanese bus drivers are smartly dressed, polite, and greet you when you pay and get off. Compare that with the Indian buses and our drivers.

An ubiquitous presence throughout Japan are the vending machines. The offer everything, from beverages to snacks, and refreshments to souvenirs. Game arcades are also quite popular, lined up in most tourist locations. We spent a fortune on the vending machines, collecting souvenirs that are quite cheap but of exquisite quality. Tokyo, Kyoto, and Kanazawa are filled with rows and rows of these vending machines stretching on for blocks altogether.

Tokyo is unbelievably busy at all times of the day and night. The trains are always filled and the stations are always crowded. Folks are either going to work or returning from work at all hours. Whether the well-groomed crowd of Ginza, the diverse crowd of Shibuya, the aloof funky of Shinjuku or the dignified crowd of Monzennakacho, the residents of each district have their own way to go about their lives. School kids, even when returning late, show impeccable discipline, immersed in their phones, reading manga, playing games, or watching anime. There were many places in the US and in France where we felt unsafe during our travels. The less said about India, the better. In comparison, we never felt unsafe throughout our visit in Japan, not even for a moment.

This trip to Japan has been a revealation to say the least. From the land of the rising sun, arigato gozaimas.

[numilani]

Tech Person™️ titles explained for writers

Nobody would write a plumber who fixes people’s washing machine, or an architect who checks for termites. Just because a plumber works on pipes doesn’t mean they know about every machine that uses water, and just because an architect builds buildings doesn’t mean they know the intricacies of maintaining them. That’s not their job.

Yet often times, I see TV shows and books that portray anyone who works on computers as someone who knows everything there is to know about anything that has a circuit board. Sadly, as much as most of us wish that was the case (we tend to be naturally curious), techies are often highly specialized.

To remedy this, I’m going to make a brief, broad, and slightly over-generalized list of common tech positions you might encounter. This is not conclusive, it’s just to help loosely guide you to the type of tech person who can best fit your niche. This also should come in handy if you need tech help in real life too - rather than getting bounced around between “tech people”, you can ask for the specific person/role that handles your problem. To illustrate, I’m going to use the concept of saving a document and how each role would be involved.

IT Technician / Helpdesk

The front lines of tech. Often just starting to learn the ropes, these folks often don’t know much yet beyond a preset list of requests. Even if they’re more experienced and actually DO know the answer, they probably aren’t allowed to fix any unusual problems themselves, either due to regulations or their own access to systems being limited.

If you can’t even get to the save button, because you forgot your login password and need it reset, you should talk to an IT technician.

Network Engineer

These folks handle more than the title suggests. It has less to do with connecting you to the internet (IT technicians can probably help if you can’t get online) and more to do with securing the network you’re on. They regulate access control, making sure you can get to what you need, and others can’t snoop on your private stuff. These are the people TV shows put in rooms full of rack-mounted equipment with a monstrous amount of cables.

If you need to save a file to a folder you don’t have access to(in a business/corporate setting), you should probably submit a ticket to a network engineer.

Front-End Developer

Front-end devs are the ones who write the pretty user interfaces for the programs you use. They’re the ones who put the buttons where they need to go, make them colorful and pretty, and then wire them up to the code bits that do the things you want. They often also work with a graphic designer (possibly called a front-end designer) who does the actual artistic things that then get wired up.

If you can’t click the save button because it disappeared, or because it’s half-way hanging off the screen, or you can’t tell what button is the save button because the buttons lost their icons, that’s a front-end developer thing.

Back-end Developer

These guys write all the weird, esoteric code spells that make stuff Just Work ™️. When you see people in movies with screens full of green text and they’re typing furiously, then they walk out 2 days later with a Monster in one hand and declare that they just created sentient software, that’s a back-end dev.

If you clicked the save button and nothing happened, or the file you saved yesterday opened as garbage today, that’s a back-end dev’s problem.

(Do be aware, you probably won’t interact with developers directly very often - usually the help desk people direct your issue to whomever they think can solve the problem. But, if you wonder why your back-end dev gets annoyed when people call him asking to change the color of a button…this is why)

BONUS 1: Hacker (derogatory)

This is what Hollywood loves to portray all techies as - guys wearing fedoras sitting in dark rooms with 14 monitors being asked to hack the CIA, typing furiously and then ominously declaring “I’m in” after about 5 minutes of screen time.

These people exist, sort of, but the term “hacker” is a stupid name for them. That term within tech circles, is usually reserved for something else. A better term would be “cybersecurity specialist” if they’re a good guy, or “cyber criminal” if they’re a bad guy.

Also, it doesn’t take 5 minutes. It NEVER takes 5 minutes. 5 days, maybe. 5 weeks more likely. The only thing a “hacker” is gonna do in 5 minutes is fetch data from a system they were already sitting in.

These guys, when they occasionally actually exist, are the ones who will steal your data as soon as you click the save button and then sell it online, causing you to get endless spam calls and ruining your credit score.

BONUS 2: Hacker (complimentary)

Real “hackers” are what in a fantasy setting might be known as an tinker, or maybe an artificer - someone who likes to fiddle with things, break them and put them together into something new, someone who loves the craft in all its forms. These folks are often interdisciplinary and defy the specializations I just listed above - they probably know a little bit about everything. Not necessarily enough to fix your problem, but enough to get curious about why the save button gets so many complaints, disappear for a month, and come back with an overblown solution that fixes the problem you listed, the three problems they found other people talking about online, and the dozen or so issues they found on their own as they were working.

Hope this helps!

[quaranmine]

i'm gonna throw a fit if IT doesnt ever fix my security card. like dude there is something so clearly wrong with the card reader in my work computer and i've talked to yall FOUR TIMES about it but yall never do anything to fix it and it actively obstructs me. i can't log onto the vpn literally 80% of the time. this means i can't access crucial internal systems, so that when i am miraculously able to log on, i have to do all that work at once. yall are just like "haha well yeah they can be finicky like that"--NO. I WORKED HERE FOR A YEAR AND TWO MONTHS WITH MY OLD COMPUTER AND THIS NEVER HAPPENED. IT'S THIS NEW COMPUTER THAT REFUSES TO READ THE CARD.

anyway right now i cant access my personnel file (again) because the card isnt being recognized (again) and if i were to submit another helpdesk ticket theyd probably just shrug at me (again)

oh and i cant even talk to IT if the card isnt working. like the page i have to visit in order to ask for IT help is one of the pages that my card reader prevents me from opening. do you see an issue here? because they dont

[razzamult]

First Post, and hard lessons.

It's been a long time since I've blogged, I used to have an account with blogger.com (remember that?) back in the early 2000's So trying this out again is interesting, seeing what's different, what's similar.

I wanted to start this blog to record some personal thoughts that I've had over the last few years, so there will be some serious posts, including this one, but I do want to lighten things up inbetween.

I feel like I've written and re-written this a dozen times in my head, but it's time to commit and write something down. for those of you who know me, I want to tell a story and maybe you've heard some bits of it already, for any others who happen along? it's a story of anxiety, depression, burnout, a new path maybe? mostly i write this for my own benefit, to remind myself of where I've been & where I'd like to go, and where i don't want to go back to.

But first, some context. I've been working (full time) in IT for….16 years? I think? (give or take), and I'll be honest - I've had enough, and i want out of IT. I remember a time when computers were "simple" beasts (relatively speaking), the earliest memories of using a computer was my mum's 386 (it was a while ago ok!), she was studying a degree, but we had a number of DOS games installed on it (lots of apogee shareware), over time that computer got upgraded, new CPU, more ram, bigger hard drive, Windows 95! that was new & exciting! I remember somewhere along the way mum teaching me enough dos commands that when we bought a new game I could install it without needing help, she just gave me the discs and sent me on my way.

It was in year 10 in high school that i started scrounging enough parts to start making my own computer (or computers as it would become), my first pc being a 386 and the first thing I did was run games on it & dad had a laugh, it was slow, but it was mine! I worked out how to do all the upgrades myself, and over time ended up moving through windows 3.x, 95, 98. by the time i got to windows 2000 i had a 2nd hand IBM desktop, and I was looking after our home network, i think we'd moved from dial-up to ADSL around that time too.

After high school i got into the local TAFE (college for trade certificates), and got a Cert III in IT

I remember not liking XP when it came out (oh god, what is that default theme?! those colours?!), but I built an amd athlon64 system to run it on, all new parts & it was the fastest thing ever! (well, ok, maybe not ever…but it was mine! and it way faster than anything i had previously) i spent days playing warcraft III on that machine, learning how to compile software, playing with virtual machines, and it around this time i landed a job doing helpdesk at the local university.

Helpdesk work was interesting, but it's pretty soul crushing at times, you learn there are people out there who have no idea how to do the equivalent of "fill the tank with gas & check tire pressure", the uni had debated about having a basic computer literacy course for both staff & students, but it never got off the ground. But i pushed through, worked hard, and got recognized as being a good person to talk to in person or on the phone, often out-performing many peers on the helpdesk. We had people on the helpdesk escalating tickets to me, because i was good at working out the "curly" ones.

at some point I got offered a temporary transfer into server admin for 6 months, they'd seen me do good troubleshooting before sending stuff over to them, and they wanted to give me a chance. That ended up turning into fulltime work, that lasted 10 years. I learned a lot in that time, deploying and managing servers, "hearding cats" to get people to agree when an old application can be turned off or upgraded, working on projects. i'm not going to fill this up with IT acronyms but i did get sent on a lot of microsoft & other vendor training and for a number of mission-critical things became first point of contact. I got to experience oncall (and get paid extra for it), and almost single-handedly dragged the windows server fleet up to modern standards.

But in 2022 i couldn't do it anymore. I'd watched over the past years since microsoft fired it's QA staff in 2014, patches got worse, microsoft's promises of improvement got more frequent, and my team (or me specifically) was often stuck between "deploy patch to fix vulnerability or don't deploy patch since it's broken and will break things we depend on", a position that no IT department should find themselves in, having to choose between security and uptime. I'd worked on projects that were so badly run that I'd experienced depression (and some of the places your mind can take you), and while i never acted on the the thoughts during such times, it was not a place that, mentally, i wanted to return to. I'd seen people in other teams at the uni stonewall projects…for what??? no repercussions, one of them even got a promotion. not to mention that in 2021 our IT director/executive staff decided to overrule state government and tell everyone they had to be back in the office (that went down about as well as you'd expect)

2022 was a bad year, we had multiple bad patches we couldn't install on some of our servers until revisions came out, I had a staff member in another team who refused (again…after 4 years…and raising it with my supervisor) to complete work they'd promised, we had a huuuuge amount of work coming down the pipe, and no extra staff, and at some point in july i just broke down over it all. I could not do it any more. I could not push through. my reserves were empty. I had no more to give. things had gotten too hard, things were too complex, I wasn't running a cute 486 playing an apogee game. I was looking after hundreds of servers and multiple cloud environments. these weren't the basic applications that we knew & hated when i arrived, these things were using complex databases and machine learning, and I was expected to understand it all enough to support it. Sure i was part of a team, but people go on leave, I get the on-call phone, I filled in for my manager on occasion, you have to know enough to be able to diagnose and fix things, and it's so. much. now. Things have moved so fast over the last 10 years, and the reward for being able to tread water, for being able to keep up? not more people to help out, but more work, more new technology to learn, in addition to the old technology. It was suffocating, it wasn't sustainable.

And i was dumb enough to think that changing employers would be sufficient. I moved state, found a new job, it paid more, only to find out that the work was worse. the internal documentation was incomplete and the team didn't want to answer questions. clients running systems that were 20 years old (and not supported)….and were planning an upgrade to a system that was 15 years old….and would still not be supported. And all that anxiety? It came back! with friends!

I found a 2nd job, working in IT / healthcare and it was terrifying. we have laws about how medical data is to be stored & handled and my manager told me "there's no laws about this", turns out he was also a sexist & a bigot too. That was a job that didn't see a need to have compliant IT and guess who's getting blamed when shit hits the fan??….well not me….not anymore. The only reason I was able to stay there as long as I did was that I was working part time for most of it.

I spoke to a number of people in IT over the last 2 years and the common theme is that they're all burned out, they've all been screwed by the pace of change or inability to enact required changes. And maybe that pace has been dictated by management not because anyone needed new things, but simply due to those things being new and shiny, or due to complacency. Maybe in other cases it was driven by consumer demand / consumption, maybe as a society we're destroying good IT staff for our own amusement so we can have the goods & services we want when we want them, on our schedule….I don't think I'm qualified to answer that.

But for all that IT has burned me, there are things about it I miss. I miss those times when computing was simpler, when it was easier to understand, when it was just a hobby. I miss being able to comprehend how things worked, rather than feeling like I was part of some cargo cult. I miss when IT was just a hobby and didn't have to understand laws for businesses around it and ensure compliance. I miss when IT was fun.

whoever said that making your hobby a job would make you happy and "you'd never work a day in your life" was lying. whoever said "just push through" never experienced anxiety / depression / burnout (or at least not in the way I did)

If i had piece of advice? If I can leave a message for myself to look back on? Know your limits, you're only human, don't try and push yourself beyond them & hit the wall. Know where that wall is & that it's ok to tap out if need to & you have the means. It's a lesson I had to learn over the last 2 years.

So what does the future hold? I want to go back to IT as a hobby, I can't see myself doing this as a career anymore. and in 2024 I'm going to study for a Library & Information Services Certificate, it'll be a change of pace / direction & should be a good career change.

If you made it this far, thankyou for reading, it's a serious first post i know. But it's been roiling around my head for a while. I should have some more light hearted things to post later

[hasufin]

The thing I'm thinking of is how, when I worked Helpdesk at a hospital, we had this ticketing system which was tied into our employee records.

So when someone called, we got the employee's name, SSN, or employee ID number - which was often very weirdly difficult, because they didn't want to give their SSN, they were often really insistent that their name was "Trisha" and would give neither their full first name nor their last name, and they wouldn't read their employee ID number from their badge off to us.

But then, in spite of the employee records having their work location, callback number, &c, we had to get that information from the caller anyway, a process which took a lot of time and was intensely frustrating for all involved. Turned out the system was designed to autopopulate everything, but management had decided to turn it off. and any suggestion that maybe we could use the tools which we had to make the job faster and easier just turned into "It sounds like you're being lazy".

And that was an attitude I encountered in several subsequent jobs: that managers just literally think if they let lower level workers have the things which would make the work less of a slog, the workers would... slack off? Or something?

I think it's the same thought process which says retail workers need to be standing their entire shift.

I just want to say, if you've ever worked a low-level office job and thought 'wow this is piss-easy', that's not a sign that the work you were doing is objectively easier than other types of work, it's a sign that you were good at it.

by which I don't mean 'stop de-valuing office work' bcos that's not a real problem, no-one is doing that, I just feel like a lot of young people aren't aware that e.g. being able to type fast and accurately, open up a computer program you've never used before and figure it out unaided, are marketable skills, not things that 'everyone' knows how to do.

I've worked in 'easy' office jobs for 6 years now and believe me, some people are bad at them & do not find them easy.

[leam1983]

One of my remote colleagues once, very seriously, dropped this banger in the IT Department's Slack channel:

"Why must I be queer and a Linux user?"

That actually sent my mind reeling. It implies the following:

There's two larger paradigms, consisting of Windows users and Linux users, respectively, at the office.

Concordantly, you can also break down the greater Linux group into smaller "Hetero", "Bi", "Gay", "Lesbian" and "Other" subgroups. I don't split up the "Other" group further for the purposes of statistical relevancy at my workplace, but we do have allo and ace statistics.

Somehow, failure rates are unexplainably higher for the tiny, tiny slice in my one, equally tiny company that comprises queer Linux users. They have the same hardware as anyone else, the same open-source drivers, the same knowledge base when it comes to Linux Mint - and yet they're having a tougher time than their non-queer colleagues. I had to go digging into those wider swaths of Helpdesk tickets I don't personally administer to get a sense of things, and I'm seeing everything between queer Linux users in that subset who mistakenly think they need to use the Terminal for anything at all in their workload, all the way to "Instructions unclear, was queer at the keyboard, somehow installed the wrong kernel during an update, now shit's fucked."

I showed this to Walt and Sarah and we all just gawked. There's a tiny, tiny subset of users in my company, consisting of exactly two people, who happen to be queer and who, for reasons I cannot fathom, have the worst rotten luck when it comes to open-source operating systems. Not just worst rotten; their shit is decomposing. It made me take stock of the fact that yes, I'd actually had to remotely format and reinstall Mint on these two users' drives twice in the last two months.

I'm getting to the point where I'm thinking we should just ask them to drop off their rigs, so we can issue them a new Thin Client. On the day I do end up doing that, I'll tear the infringing hardware open with my bare hands to try and figure out what in the everloving fuck is actually going on. The rational explanation is probably a bad BIOS chip, but I'm having much more fun imagining that these two employees Queer Vibes are somehow making our hardware brown out - and I'm queer myself!

Sometimes queer discourse on this website reveals someone's issues to be legitimate, but concerningly non-universal.

[transcuratorsblog]

How to Automate Workflows with Webhooks and APIs

Manual processes waste time, create bottlenecks, and increase the risk of errors. That’s why modern businesses are turning to automation to streamline their operations—and two of the most powerful tools enabling this transformation are webhooks and APIs.

A trusted Web Development Company can help you integrate both seamlessly into your digital ecosystem, making your workflows faster, smarter, and more reliable. But how exactly do webhooks and APIs work, and how are they different? Let’s break it down.

What Are APIs?

APIs, or Application Programming Interfaces, are structured methods that allow two applications to communicate. Think of them as waiters in a restaurant—they take your request (e.g., “Get new leads from the CRM”), deliver it to the kitchen (the server), and bring back exactly what you ordered.

With APIs, your website or system can:

Pull data from third-party services (e.g., weather APIs, shipping APIs, payment gateways)

Send data to apps like Slack, HubSpot, or Google Sheets

Trigger specific actions within other platforms (e.g., creating a ticket in a helpdesk)

APIs are request-driven—they perform actions when you call or trigger them intentionally, usually on a schedule or based on events.

What Are Webhooks?

Webhooks are like real-time notifications sent automatically from one app to another when something specific happens. Instead of checking for updates repeatedly, webhooks push the update as soon as it occurs.

For example:

When someone submits a form on your website, a webhook sends that data instantly to your CRM.

When a payment is completed on Razorpay, a webhook updates the order status in your internal dashboard.

Unlike APIs, which pull data, webhooks push data the moment an event occurs.

How They Work Together

Webhooks and APIs often work hand-in-hand. Here’s a simple workflow example:

A customer makes a purchase on your eCommerce store.

The payment gateway sends a webhook to your server confirming the transaction.

Your server then uses an API to update the customer database and generate an invoice.

In short, webhooks trigger, and APIs act. Together, they form the backbone of modern workflow automation.

Popular Use Cases for Workflow Automation

A professional web development team can help automate dozens of processes using webhooks and APIs. Some common examples include:

CRM Syncing: Send leads from your website form to Salesforce or HubSpot instantly.

Email Notifications: Trigger transactional emails using SendGrid or Mailchimp when a user registers or purchases.

Slack Alerts: Post messages to a Slack channel when new support tickets are created.

Inventory Management: Auto-update stock counts across multiple sales channels like Amazon, Shopify, and WooCommerce.

Task Management: Auto-create tasks in Trello or Asana based on customer activity or support queries.

Payment Reconciliation: Receive real-time updates from Razorpay or Stripe and reflect them in your finance dashboard.

Tools and Platforms That Support Automation

Many tools today offer native support for both APIs and webhooks. Some examples include:

Zapier and Make (formerly Integromat) for no-code automation

Stripe, Razorpay, and PayPal for payment triggers

Shopify and WooCommerce for eCommerce workflows

Google Workspace APIs for document generation and sync

Airtable, Notion, and Slack for internal task automation

However, for custom workflows or enterprise-level requirements, working with a developer or agency ensures flexibility, scalability, and security.

Security & Monitoring

Since both webhooks and APIs handle sensitive data, security is critical. Top web development companies ensure:

Token-based authentication

Encrypted payloads

Retry mechanisms in case of delivery failures

Rate limiting to prevent abuse

Logging and monitoring to track workflow success or failure

With these in place, you can trust your automation to work reliably in the background while your team focuses on high-impact tasks.

Conclusion

Whether you're managing customer data, updating records, or streamlining operations across tools, APIs and webhooks offer a powerful foundation for automation. Partnering with a Web Development Company helps you design and deploy automation that’s secure, scalable, and perfectly tailored to your needs.

The result? Fewer manual tasks, fewer errors—and a digital infrastructure that runs like clockwork.

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Apps 365 – SharePoint Helpdesk System for Quick Ticket Resolution

Apps 365 makes it easy to manage support requests with a smart SharePoint ticketing system. You can assign, track, and resolve tickets without leaving your Microsoft 365 environment. Great for teams looking to create a helpdesk ticket system in SharePoint without code or complexity. Start handling support tasks more efficiently today.

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What Are the Real Benefits of Generative AI in IT Workspace?

The rapid evolution of artificial intelligence (AI) is reshaping industries—and the Information Technology (IT) sector is no exception. Among the most transformative advancements is Generative AI, a subset of AI that goes beyond analyzing data to actually creating content, code, and solutions. But what are the real, tangible benefits of generative AI in the IT workspace?

In this blog, we break down how generative AI is revolutionizing the IT environment, streamlining workflows, enhancing productivity, and enabling teams to focus on higher-value tasks.

1. Accelerated Software Development

One of the most direct and impactful applications of generative AI in IT is in software development. Tools like GitHub Copilot, Amazon CodeWhisperer, and ChatGPT-based code assistants can:

Auto-generate code snippets based on natural language prompts.

Detect bugs and suggest real-time fixes.

Generate test cases and documentation.

Speed up debugging with natural language explanations of errors.

This helps developers move faster from idea to implementation, often reducing coding time by 30-50% depending on the task.

2. Improved IT Support and Helpdesk Automation

Generative AI is transforming IT service desks by providing intelligent, automated responses to common queries. It can:

Automate ticket triaging and prioritization.

Draft knowledge base articles based on issue histories.

Offer chatbot-driven resolutions for repetitive issues.

Provide context-aware suggestions for support agents.

As a result, organizations experience faster resolution times, reduced support costs, and improved user satisfaction.

3. Enhanced Cybersecurity and Threat Analysis

In cybersecurity, generative AI tools can analyze vast logs of network activity and generate detailed threat reports or simulate new attack patterns. Key benefits include:

Anomaly detection using generative models trained on normal behavior.

Automated incident reports with plain-language summaries.

Simulated phishing and malware attacks to test system resilience.

Code analysis for security vulnerabilities.

By generating threat insights in real time, security teams can stay ahead of evolving threats.

4. Infrastructure and DevOps Optimization

Generative AI can help automate and optimize infrastructure management tasks:

Generate infrastructure-as-code (IaC) templates (like Terraform or CloudFormation scripts).

Suggest cloud resource configurations based on usage patterns.

Automate CI/CD pipeline creation.

Create deployment scripts and documentation.

This empowers DevOps teams to focus more on strategic infrastructure design rather than repetitive setup work.

5. Boosting Collaboration and Knowledge Sharing

Generative AI can extract and distill knowledge from large sets of documentation, Slack threads, or emails to:

Summarize key conversations and decisions.

Automatically generate project updates.

Translate technical content for non-technical stakeholders.

Help onboard new team members with personalized learning materials.

This promotes faster knowledge transfer, especially in distributed or hybrid teams.

6. Innovation Through Rapid Prototyping

With generative AI, IT teams can build quick prototypes of software products or user interfaces with simple prompts, helping:

Validate ideas faster.

Gather user feedback early.

Reduce development costs in early stages.

This fosters an innovation-first culture and minimizes time-to-market for digital products.

7. Enhanced Decision-Making With AI-Augmented Insights

By integrating generative AI with analytics platforms, IT teams can:

Generate real-time reports with narrative summaries.

Translate technical metrics into business insights.

Forecast system load, demand, or failure points using simulation models.

This allows leaders to make data-driven decisions without being bogged down by raw data.

8. Reduction of Human Error and Cognitive Load

Generative AI acts as a second brain for IT professionals, helping:

Reduce fatigue from routine coding or configuration tasks.

Minimize manual errors through guided inputs.

Suggest best practices in real time.

By offloading repetitive mental tasks, it frees up bandwidth for creative and strategic thinking.

Real-World Examples

IBM Watsonx: Helps automate IT operations and detect root causes of issues.

GitHub Copilot: Used by developers to increase productivity and improve code quality.

ServiceNow’s AI-powered Virtual Agents: Automate ITSM ticket resolution.

Google Duet AI for Cloud: Assists cloud architects with resource planning and cost optimization.

Conclusion

Generative AI IT workspace is no longer just a buzzword—it's a practical, powerful ally for IT teams across development, operations, support, and security. While it’s not a silver bullet, its ability to automate tasks, generate content, and enhance decision-making is already delivering measurable ROI in the IT workspace.

As adoption continues, the key for IT leaders will be to embrace generative AI thoughtfully, ensuring it complements human expertise rather than replacing it. When done right, the result is a more agile, efficient, and innovative IT environment.